ROCHAYATI FEBRIARHAMADINI; KRISNAWATI, Maidiana. Analysis of Service Quality on Customer Satisfaction of Bank Central Asia, tbk (Case Study of KCP Mall Kelapa Gading III). International Journal of Applied Research and Sustainable Sciences, [S. l.], v. 1, n. 3, p. 157–166, 2023. DOI: 10.59890/ijarss.v1i3.721. Disponível em: https://www.journal.multitechpublisher.com/index.php/ijarss/article/view/721. Acesso em: 19 oct. 2026.